Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. She is listed non-exclusively with several speakers’ bureaus, and speaks at events year round for well-known dental authorities like AADOM, Patterson, Mid-Atlantic Dental Society, as well as local dental societies. She has authored over 1800 articles published in top Dental publications and websites like Dental Assisting Digest, Dentaltown, and Dentistry IQ.
With a Masters in Organizational Development from JHU, she joined her husband, Dr. Anthony Hatch, as his office manager and grew two successful fee-for-service practices from scratch. Front Office Rocks was founded when Laura witnessed first-hand, the absent resources for dental front offices and the desire to share her successes with her fellow dental practices. As the leading authority on web-based dental front office training, Laura developed training methods consisting of established ideas, practical training, and proven results that can be easily implemented into any office.
When Laura isn’t working the front office at her husband’s practice or at a speaking event, you can find her on Dentaltown and her very own “Ask Laura” forum, responding to dental staff’s questions and sharing her experience. It’s not just about your dentist’s capability and skill, it’s about people; relating to our patients as people first, great service, and promoting their health.