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Effective Steps to Hiring the Very Best Employees

Front Office Rocks

About This Course

When it comes to the dental office, employees are the key to making sure that our patients are happy, and our schedules are productive. Hiring is not an easy task, unless you have a background in HR or you've spent a lot of time perfecting your hiring techniques.

The hiring process starts before you place an ad. It requires you to take a look at your enviroment, understand your holes and your needs, then watching your team for the right personality traits that will help your office flow. Ask your staff what they enjoy about their jobs and what they need help with. Make sure you write down every trait, characteristic, and job duty you want to fill. Now you're ready to post an ad and start interviewing. This can often be the most the stressful part as you weed through the bad, less ideal, and possible candidates. Our secret is, don't make someone fit today because chances are they're not going to work out long term. That's why we've created this video, to help you navigate hiring, and to ensure you get the very best new employee for your practice.


No requirements necessary, but a willingness to engage and apply what you've learned in your practice.

Course Staff

Laura Hatch

Laura Hatch

Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. She is listed non-exclusively with several speakers’ bureaus, and speaks at events year round for well-known dental authorities like AADOM, Patterson, Mid-Atlantic Dental Society, as well as local dental societies. She has authored over 1800 articles published in top Dental publications and websites like Dental Assisting Digest, Dentaltown, and Dentistry IQ.

With a Masters in Organizational Development from JHU, she joined her husband, Dr. Anthony Hatch, as his office manager and grew two successful fee-for-service practices from scratch. Front Office Rocks was founded when Laura witnessed first-hand, the absent resources for dental front offices and the desire to share her successes with her fellow dental practices. As the leading authority on web-based dental front office training, Laura developed training methods consisting of established ideas, practical training, and proven results that can be easily implemented into any office.

When Laura isn’t working the front office at her husband’s practice or at a speaking event, you can find her on Dentaltown and her very own “Ask Laura” forum, responding to dental staff’s questions and sharing her experience. It’s not just about your dentist’s capability and skill, it’s about people; relating to our patients as people first, great service, and promoting their health.

Certification Information

Students who complete this course will not receieve any Continuing Education Credits at this time.

Frequently Asked Questions

Do I need to buy a textbook?

No, all information is provided in this video.

What if I still have questions?

Send us a comment or message and we would be happy to answer any questions you may have.

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