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Let's Talk- Communicating the Purpose of the Practice

Lisa Spradley

About This Course

Communication skills are the cornerstone for building a successful business and developing healthy life long relationships is a crucial part of that success. Learn the skills to increase new patient numbers and keep current patients active with proactive conversation techniques that nurture strong relationships. Consistently engage team members and patients, and watch how easy it is to deliver outstanding service.

The R.E.D. method, an acronym for Relate, Engage, and Deliver, was designed to help teams build and develop the communication skills that will help practices better serve their patients while increasing production. Communicating is not at all about what we want to say. It is all about listening to what others are telling us. “Let’s Talk” can help teams quit worrying about what to say next, and start focusing on what is being said right now.

Course objectives:

Develop conversational skills that build relationships

Engage with others and better serve their needs

Improve business by effectively delivering the purpose of the practice

Course Staff

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Lisa Spradley

Lisa Marie Spradley, FAADOM, is the Front Desk Lady. With twenty years experience, she works in the dental office and understands the struggle to put the patient’s needs first while still taking care of the business of the front office. As a coach and speaker, she helps team develop skills to “Focus on the patient” increasing production and patient satisfaction.

A Fellow of the American Association of Dental Office Managers (AADOM), Lisa was honored to be chosen as the 2014 Office Manager of the Year. In 2015 she was named one of the Top 25 Women in Dentistry.

Certification Information

Students who complete this course will not receieve any Continuing Education Credits at this time.

Frequently Asked Questions

Do I need to purchase a texbook for the course?

All the readings are included in the course.

If I have two different DentalPost accounts, which do I need to use to take the course

If you have a DentalPost Dental Professional and DentalPost Dental Practice profile, you would need to take the course using your Dental Professional account. If you only have a Dental Practice profile, you will need to create a Dental Professional profile which is free to do.

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